Training Policies and Procedures

Read the certification program policies.

How to Enroll

There are two ways to enroll in bat365 training courses:

• Online: Choose the course you are interested in and select "Add to Cart"
• Phone: Call 508-647-7000

Please note: Your enrollment will be confirmed once payment is received.

Payment Methods

You can use a credit card to place your order via the Web or by phone. You can also place your order by phone and then send payment via check or purchase order. We cannot confirm your registration until we receive your check or PO.

The course price does not include sales, use, excise, value-added, or other taxes. Any applicable taxes, duties, levies, assessments and governmental charges payable in connection with this purchase will be assessed on the order.

Please fax your purchase order to us at 508-647-4515.

If you are paying by check, please fax a copy of your check to us at 508-647-4515 before mailing it to:

The bat365 Inc.
P.O. Box 21301
New York, NY 10087-1301

For security purposes, please do not send any credit card numbers, purchase order numbers, or any associated information through email. bat365 will contact you by email to confirm your payment information.

Waiting Lists for Full Courses

If the course you are interested in is full, you can add yourself to the waiting list online or by calling us at 508-647-7000. We will add your name to the course waiting list and contact you if additional seats become available.

Academic Discounts

If you are an academic researcher or faculty member at an accredited university, you are entitled to our academic discount of 50% off the price of all public courses. Enrollment is limited for each course, so we encourage you to register early.

Cancellation and Return Policies

In-Person Classroom and Virtual Training

In-person classroom and virtual training course tuition is fully refundable if we receive written notification (via mail or email) of cancellation on or before 7 business days prior to the course. If you cancel less than 7 business days prior to the course, we will refund 75% of the course tuition fee. If you fail to show up to the course without providing prior written notice, you will be charged the full tuition. You may send a substitute in your place to avoid a fee.

If a training course cannot take place as scheduled due to circumstances beyond bat365 reasonable control, you will receive a full refund for course fees that you have already paid.

Self-Paced Training

If you cancel 1 day after purchase, we will refund 50% of the course tuition fee. If you cancel 2 days after purchase, you will be charged full tuition.

Restrictions for Recording Sessions and Sharing Logins

You may not capture photos, screenshots, video, or audio during a remote learning session (whether live or prerecorded). Training pricing is based on an individual participant and you may not share a login for others to use. We reserve the right to remove anyone who violates these policies from the training course without refund.

Feedback

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