Policies and Statements
bat365 Privacy Policy
Updated April 15, 2022
The bat365, Inc. (“bat365”) and its worldwide offices take your privacy seriously. This Privacy Policy describes what personal data we collect from you when you interact with bat365 or use our products and services. It explains how we use your personal data and what rights and options you have. This Privacy Policy also describes our compliance with global privacy laws, including the European Union General Data Protection Regulation (GDPR).
bat365 does not sell or rent your information. We only disclose your information to third parties for the limited purposes described in this Privacy Policy.
This Privacy Policy is presented in two parts. Part One describes our privacy practices generally. Part Two provides details on specific products and services, including our web site and our use of cookies.
bat365 may collect certain types of information about you when you access and use our products and services, visit our web site, or interact with us in other ways such as attending a bat365 event. The categories of information we collect are:
- Name and contact information, such as your first and last name, phone number, mailing address, email address, and country.
- Organizational information, such as the name of your company or institution and your role and title.
- Account information, such as your bat365 Account login and password. We also may store account information that you provide to us relating to your accounts with third-party service providers, if you choose to integrate your bat365 Account with your accounts on third-party services.
- Payment information, such as your credit card number, if you make a purchase from us.
- License information, such as the bat365 products and services you have purchased and the licensed users and devices for those products.
- Usage information, such as which bat365 products and services you are using, which third-party products or services you are using that integrate with bat365 products or services, when you access or use the products and services, error reports, and performance data. This includes web analytics information, such as the pages on our web site that you visited and the links you clicked on.
- Device and network information, such as your IP address, operating system, preferred language, SSL certificates, and browser type.
- The content of your communications to us, such as feedback, customer support requests, and technical support requests. These may include emails or recordings of phone calls.
- Other information that you submit to bat365 voluntarily, such as requests for information about upcoming events, files and data that you store using bat365 online services, and submissions to community areas of the bat365 web site.
We collect usage, device, and network information when you access our web site or use our products. The rest of the information listed above may come directly from you; from our authorized resellers and distributors, affiliates, vendors, or other business partners, such as companies that help us organize events; or from an organization or guardian who has authority to provide the information on your behalf.
In cases where your organization licenses or purchases products or services that you use, creates an account on your behalf, or otherwise administers your use of bat365 products and services, your use may be subject to your organization’s policies. Your license administrators can access certain information about you, such as your name, email address, the products to which you have access under your organization’s license, and information about your usage of those products. bat365 is not responsible for the privacy or security practices of your organization, which may differ from those set forth in this Privacy Policy. If your organization is administering your use of bat365 products and services, please direct your privacy inquiries to your organization or administrator.
We use the personal information that we collect for the following purposes:
- To provide products, services, and support requested by you or on your behalf.
- To process and ship orders that you place with us or that are placed on your behalf, and to provide you with documentation or other material in support of such orders.
- To authenticate and secure your bat365 Account or your use of our products and services.
- To manage licenses and ascertain use of our products and services.
- To administer and improve our products and services, including our web site.
- To enable delivery of consulting or training services and participation in seminars, trade shows, and other events.
- To provide any communication or material necessary to respond to an order for a product or service, a request for support or information, or an application for a seminar, trade show, or other event.
- To solicit optional feedback in the form of surveys measuring customer satisfaction with bat365 products, services, and events.
- To notify you of new products, updates, or other information related to purchases or your information requests.
- To provide important information regarding the renewal of agreements, version upgrades, and other notifications about products and services that you license or use.
- To send promotional material about our company, products, services, and events and, in some cases, on behalf of related third-party products, services, and events. You may opt out of receiving promotional materials by email.
- To market and sell our products and services. You may opt out of marketing emails. bat365 does not use personal information of K–12 students with school accounts for marketing purposes.
- To allow you to integrate bat365 products and services with third-party services at your request. This Privacy Policy does not apply to any such third-party services.
- To process an employment-related request or application from you, subject to a separate Careers Privacy Policy.
- To enforce our agreements or comply with obligations imposed by applicable laws, regulations, or a court or administrative order. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
We may store your information outside your country of residence, wherever we or our third-party service providers operate.
We may retain your information for as long as needed to fulfill the purposes outlined in this Privacy Policy, or as allowed or required by law. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements. We determine how long to retain your information based on its purpose and usefulness. For example, if you once consented to receiving marketing emails but subsequently did not communicate with us or use any of our products or services, we may delete your information. However, if you have a perpetual license to one of our products, we may need to maintain a record of your license indefinitely.
See Part Two below for detailed information about how each of our products and services, including our web site, collects and uses data. Part Two also describes our use of cookies, web analytics, and “Do Not Track” settings.
bat365 will not sell or rent your personal information to other companies. We will not disclose your personal information to other companies, except in the limited manner and for the limited purposes described in this Privacy Policy.
bat365 may share information with affiliates, partners, service providers, authorized resellers and distributors, and other third parties in order to fulfill the limited purposes described in Section 3 above. These entities may be located throughout the world and fall into the following categories:
- Web and systems infrastructure providers (e.g., providers of storage, databases, metrics, license management, business intelligence, social media, analytics, security services, and other information technology services)
- Providers of products and services for business operations (e.g., accounting systems, contract management, payment processing, order fulfillment, support)
- Affiliates and authorized distributors who may use information for bat365 business purposes including marketing, sales, and support of bat365 products and services
- Event management and service providers and co-sponsors for in-person and online events such as competitions, conferences, webinars, and training sessions
bat365 may release current or past user information to third parties for limited purposes, such as investigative and enforcement purposes, in the event bat365 believes that usage is (i) in violation of applicable bat365 terms, and/or (ii) associated with the commission of unlawful acts. bat365 may also disclose aggregate information that does not personally identify individuals to third parties.
When we share personal information, we use a contract requiring the recipient to protect your personal data in compliance with law. If you have questions about the safeguards that we use to protect your data or would like to request a copy, you can contact us at privacy@bat365.
Opting out of marketing and sales commercial email communications
bat365 sends many types of email including electronic newsletters (bat365 News & Notes and MATLAB® Digest) and event announcements. We also may contact you for marketing or sales purposes using the information provided to us by you or on your behalf through our web site or through our sales channels, resellers and distributors, or business partners such as those who help us manage events. You may choose not to receive these types of communications.
To opt out, you can unsubscribe online using the email list removal form or follow the opt-out instructions contained in emails you receive.
Informational communications
For licensed customers, including trial users, we contact you for purposes of communicating with you about the bat365 products or services that you are licensing or using. These are transactional messages that provide information about, for example, software updates, upcoming renewals, and new releases to which you have access under your current license. You cannot opt out of these messages while you have an active license because they contain important information about your licensed products and the services you are using.
Blocking cookies and web-based advertising
You can use browser settings and third-party services to block cookies, advertisements, and certain other kinds of information transmitted over the Internet. For more details, consult your web browser’s documentation and help pages, and see our sections below on cookies and third-party advertising.
Changing, correcting, or deleting your personal information
bat365 Account holders may make changes and corrections to personal information online. If you have other questions or requests about your personal information, or wish to exercise any of your legal rights involving your personal information, please submit a Customer Support privacy request or contact us at privacy@bat365.
In some cases, we may not be able to fully comply with your requests. For example, even if you request that we delete your personal information, we may need to retain your data for legal purposes. In these cases, we will respond to your request and explain the extent to which we were able to comply.
Connecting with third-party services
If you choose to connect bat365 products to third-party cloud services, such as online file storage, you will be asked to provide bat365 with access to your account and files. bat365 may store information about your account, including an access token, that will enable the bat365 products to connect with the third-party cloud service. bat365 will be able to access any accounts and files to which you authorize access on the third-party cloud service.
Users may submit information to community areas of bat365 web sites that may be publicly accessible. For instance, users may create a community profile that includes a personal bio and social media links, participate in contests in MATLAB Central, contribute files and products to File Exchange and Add-On Explorer, rate and review tools in File Exchange and Add-On Explorer, or submit questions and comments to ThingSpeak™ Community. The content you submit to these community areas, including personal information, may not be subject to the protections afforded information collected in other sections of the bat365 web site. The content you submit will be accessible from any part of the world via the Internet, and any information your submissions contain may be used by bat365 and the public, both within and outside the country from which you posted.
bat365 complies with applicable privacy laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and adheres to fair information practice principles. These principles include: notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement, and liability.
GDPR and global privacy laws
If you are subject to the GDPR or other applicable privacy laws, you have the right to make certain requests about your personal data. You have the right to request access to your personal data, request that bat365 correct your personal data so that it is accurate and up to date, or request that your personal data be restricted or removed. You may exercise these rights by submitting a Customer Support privacy request or contacting us at privacy@bat365, or for California residents, calling our toll-free phone number at (833) 917-2250. You may make a request relating to your own personal data, but not data about another person. In order to comply with legal requirements to verify your identity before responding to a personal data request, bat365 will ask for certain information including your first name, last name, email address, and geographic region. bat365 will not discriminate against you for exercising your privacy rights conferred by law.
You have the right to object to the processing of your personal data on the grounds that the processing is not lawful. You have the right to data portability, the right to withdraw consent to processing, and the right to lodge a complaint with a supervisory authority.
You also have the right to object to the processing of your personal data for direct marketing purposes at any time and free of charge.
bat365 generally relies on legitimate interests, also known as business purposes, as the lawful basis for processing personal data. Specific legitimate interests are listed in Section 3 (How We Use Your Information) above. In addition, when you enter into a legal or business transaction with us, such as a purchase, a software license, or other legal contract, we need to store and use personal information associated with that transaction to enforce our rights under the transaction and to meet our legal obligations to you or to government authorities. We rely on consent when you give us information for a specified reason, such as registering for an event. If you choose not to provide information, our ability to provide you with certain products and services may be limited to the extent that such products and services depend on the information.
For GDPR purposes, bat365 representative is The bat365 GmbH, Adalperostr. 45, München (Ismaning), 85737, Germany.
Privacy Shield and privacy inquiries
The US Department of Commerce continues to administer the Privacy Shield program, including processing submissions for self-certification and re-certification to the Privacy Shield Frameworks and maintaining the Privacy Shield List. bat365 remains certified, but no longer relies on Privacy Shield as a legal basis for transfers of data under GDPR. Instead, bat365 uses measures approved by the European Data Protection Board for any such transfers.
bat365 is certified under the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Economic Area, the United Kingdom, and Switzerland to the United States, respectively. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. Learn more about the Privacy Shield program and view our certification. bat365 remains liable in cases of onward transfer to third parties in accordance with Privacy Shield and applicable privacy laws. bat365 is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
In compliance with privacy laws and the Privacy Shield Frameworks, bat365 commits to resolve complaints about your privacy and our collection or use of your personal information. Individuals with inquiries or complaints regarding this Privacy Policy should first contact bat365 by emailing privacy@bat365 or by sending mail to the following address: Head of Customer Service, bat365, 1 Apple Hill Drive, Natick, MA 01760. Sensitive personal information may be sent by fax to 1-508-647-7061.
bat365 has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, you can get more information and file a complaint with BBB EU PRIVACY SHIELD. This service is provided free of charge to you. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield panel.
bat365 may modify this Privacy Policy at any time, and such modifications shall be effective immediately upon posting of the modified Privacy Policy. Notification of material changes to this Privacy Policy will be provided by noting a new "updated" date at the top of this Privacy Policy.
Most bat365 products and services are accessed using your bat365 Account. Your name, email address, country, and the reason for your use of bat365 products and services are required to create a bat365 Account. This information is provided by either you or your organization at the time the account is created. We do not allow children under 13 to create a bat365 Account. Accounts for children must be created by an authorized adult who can consent on the child’s behalf.
You have the option of using Two-Step Verification for your bat365 Account. This option can be enabled or disabled from the Security Settings page when you are signed in to your bat365 Account. If you enable Two-Step Verification, you will provide an email address or phone number where we can send you verification codes. We will only use this information for the purpose of sending you verification messages. bat365 uses a third-party communications provider to send the text messages used for Two-Step Verification. We have a contract that requires the communications provider to keep your phone number confidential, only use it for the purpose of sending verification codes, and only retain it as required by law. You may also be able to receive verification codes via a third-party app that you choose to install on your mobile device.
When you are signed in to your bat365 Account, bat365 can link your login and usage with licenses and subscriptions to bat365 products and services to which you have access.
When you visit the bat365 web site and otherwise use our online services, we collect usage, device, and network information such as your IP address, the type of operating system and web browser you are using, and which areas you visit. We may use data collected in web server log files, JavaScript code, and cookies (as further described below). We use this information for purposes such as administering our web site, helping to diagnose problems with our technology infrastructure, providing visitors with relevant content, and analyzing visitors’ behavior to better understand their needs.
The bat365 web site also has several forms and additional collection methods that request contact, payment, and other information. Providing this information is optional, but you may be unable to complete certain transactions, obtain certain services, or access certain features of the bat365 web site or software without providing the requested information. When you voluntarily submit information to us through a form on our web site and that information is not part of a legal or business transaction (for example, if you download a white paper or send us feedback), you consent to the storage and use of your information for the purpose for which it was submitted and your information may also be used for sales and marketing purposes unless you opt out.
When you visit the bat365 web site or otherwise use our online services, one or more cookies are placed on (or read from) your machine if your browser is set to accept cookies. A cookie is a small data file that we transfer to your computer’s hard drive through your web browser. A cookie consists of a simple code that is used to access your account information, maintain current session data, gather broad demographic information, and help analyze web site traffic. bat365 may use the information in cookies for a variety of purposes including, but not limited to, market research and improving the content of our web site. Cookies may also be accessible to third parties for the web analytics, social media, and advertising purposes described below.
Some cookies are used for internal purposes, such as keeping you signed in to your bat365 Account or telling us which pages you have visited. Other cookies are shared with third parties; see the web analytics, social media, and third-party advertising section below for an explanation of how these are used. bat365 also sets cookies that look at your preferences when you use the web site so that bat365 may offer you tailored marketing information that you may be interested in.
Although web browsers typically allow cookies by default, you may choose not to receive cookies by modifying the settings of your web browser to disable cookies. Where required, you may opt out of cookies that are not essential to provide the web site or online service. You can also set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If you choose to decline cookies, you may not be able to take advantage of all the features of the bat365 web site and online services.
bat365 engages a third-party web traffic analysis company to log aggregate information coming through our web site on our behalf. bat365 controls how that data may and may not be used. When you visit our web site, the third-party web traffic analysis company may use technical tracking methods such as cookies (which may be listed under the domains bat365, bat365.demdex.net, or 2o7.net), and web beacons, on our behalf, and may receive information about your browsing on our web site. We may also use these technical tracking methods in emails to determine whether the recipients have opened such emails, clicked on links contained in those emails, and continued to browse our web site.
We direct the third-party web traffic analysis company to collect information that is unique to individual visitors. The information collected is not personally identifiable to the third-party web traffic analysis company. We do not share any personally identifiable information, such as your name, mailing address, or email address, with the third-party web traffic analysis company.
bat365 may work with select third-party partners who use cookies, web beacons, and other storage technologies to provide measurement services and serve you bat365 related content, including bat365 advertisements, on their web sites or elsewhere on the Internet, based on your prior visits to our web site. We allow third-party companies, including social media web sites, to collect certain anonymous information when you share or bookmark content from our web site. We do not share any personally identifiable information with these third-party companies. However, if these companies already have information about you or have also stored cookies on your computer, they may be able to match the non-identifiable information with their existing information to identify you.
If you wish to opt-out of behavioral advertising on third-party web sites, visit the Network Advertising Initiative web site or Digital Advertising Alliance web site.
Like most other companies, our web site and online services are not consistently configured to respond to browsers' "Do Not Track" signals because at this time no formal "Do Not Track" standard has been adopted.
Support calls may be recorded and used for internal training and auditing purposes. We inform callers if their call is being recorded or monitored, and obtain consent as required by law. Recordings are deleted periodically according to company policy. Other communications related to support, such as email and form submissions, are retained in bat365 systems for purposes of tracking support issues and improving our products.
bat365 Store has security measures in place to protect the order information under our control against loss, misuse, destruction, and alteration. We use industry-standard security measures called TLS encryption. Encryption helps protect your credit card number and personal information by scrambling the data in transit to the bat365 Store. We encrypt every order. bat365 does not store your full credit card number, but stores information about the payment and transaction including an order number, obfuscated credit card number (with XXXX substituted for some digits), and expiration date. bat365 uses a PCI-compliant third-party vendor to securely process your order. When you submit an order through the bat365 Store, you are submitting your payment information directly to the third-party vendor, which then may pass your information to financial intermediaries such as banks.
The information we collect in connection with product installation, licensing, and usage allows us to understand your requirements, to ensure effective licensing of our products, and to provide you with information that you may need for support in the future.
To enable you to use our products, we may request or collect information such as your name, email address, physical location, phone number, title, company name, and/or system user name. Such information may be used to activate, register, confirm, or update your product or license.
Most bat365 products and services contain technology for license management and for the prevention of unlicensed use. Most bat365 products and services also contain technology that sends user experience information to bat365 both in the course of normal usage and in the event of a software crash. This technology causes the products and services to send messages to bat365 over the Internet that contain network, device, license, and usage information.
At the time of installation or activation, bat365 software may collect network and device information including your MAC address, IP address, computer hostname and username, and operating system version. On an ongoing basis, when you use bat365 products and services, bat365 software may periodically collect network, device, account, license, and usage information, including which license you are linked with and which products and features you are using. License administrators may set up accounts for licensed users and view information about use by licensed users such as which products the users have access to and whether the products have been activated.
User experience information transmitted may include the products, features, and services you accessed, the length of your session, errors that occurred, your IP address, a license identifier, and your email address if you choose to submit it when sending an error report. Desktop users can opt out of sending user experience information during installation or in MATLAB preferences. bat365 has technical and organizational restrictions in place that limit access to your product usage information. bat365 does not share this information with third parties except for web and systems infrastructure vendors with whom we have a contract.
Most bat365 online services require you to sign in with your bat365 Account. In addition to information that we normally collect for our web site and online products and services, if you have chosen to integrate our services with a third-party service, bat365 may store authentication information for the third-party service.
When you store files using our online services, your files are stored with a third-party web and systems infrastructure vendor with whom bat365 has a contract. If you are working offline, your files are stored on your own device until you are back online.
If you store files using our online services, they can only be accessed by you unless you choose to share them. Even if you have an account through an organization, like a company or university, others in your organization can only see your files if you choose to share them. Select bat365 personnel serving in certain information technology roles have access limited to deployment, backup, and recovery operations. These personnel all have signed confidentiality agreements.
Add-On Explorer requires you to sign in with your bat365 Account. File Exchange requires you to sign in with your bat365 Account if you are contributing or downloading files. When you download files using Add-On Explorer or File Exchange, bat365 stores your IP address. In addition, if you have contributed content from GitHub to Add-On Explorer or File Exchange, bat365 stores your GitHub account information.
ThingSpeak requires you to sign in with your bat365 Account. bat365 stores any information that you provide for integration between ThingSpeak and bat365 or third-party services, such as authentication credentials and code files. bat365 also stores data that you choose to send to ThingSpeak. You can choose to make that data public or private. Public data is generally displayed with your bat365 Account login and a link to your bat365 Account profile. Access to your private data and apps is protected by API keys that you may reset at any time.
For students and personnel at educational institutions that elect to use a federated identity management system, such as Shibboleth, the institution directs the user to a portal where the user signs in. After sign-in, bat365 receives information from the institution including the user’s identifier and organizational affiliation. If provided by the institution, bat365 also receives the user’s name and email address. The user then sets up his or her own bat365 Account, which is prepopulated with this information.
MATLAB Grader may require you to sign in with your bat365 Account. Where MATLAB Grader is accessed in conjunction with an educational institution’s learning management system, bat365 receives only anonymized user IDs through MATLAB Grader that bat365 cannot associate to any individual. When MATLAB Grader is used in this manner, bat365 does not store, process, or transmit personally identifiable information or confidential data in connection with MATLAB Grader. Your organization or account administrator may access assignments you have completed and your progress on the assignments.
Online Training Courses may require you to sign in with your bat365 Account. Your organization may have a license that provides you with access to Online Training Suite, a collection of Online Training Courses; in such case, your organization or account administrator may access information about your usage, including training you have completed and your progress on the training. bat365 is not responsible for the privacy or security practices of your organization, which may differ from those set forth in this Privacy Policy. If your organization is administering your use of bat365 products and services, please direct your privacy inquiries to your organization or administrator.
When you access and use bat365 products or services through an online learning platform, such as a MOOC, online textbook, or learning management system hosted by your institution, bat365 does not collect personal information about you unless it is sent by the institution hosting the learning management system. The educational institution controls the information sent by the learning management system.
If an instructor provides scoring criteria and chooses to have the bat365 learning environment score a student’s assignment, bat365 calculates the score and sends it to the institution’s learning management system, but does not store the student’s score.
Instructors have access to information that does not identify students, such as the number of people who completed assignments, the number of attempts students made, and submitted solutions. Students may voluntarily identify their assignment submissions to instructors; in this case, instructors would be able to match a student with the student’s submissions.
We share information with our authorized resellers and distributors to the extent required for them to perform their duties. We also receive information from our authorized resellers and distributors when you contact them regarding our products and services, or purchase our products or services from them. The information shared includes your contact information, organization information, license information, and the products and services in which you have expressed an interest.
If you register for, attend, or express interest in one of our in-person or online events, such as a conference or webinar, we collect your contact information and information about your organization, role, and interests related to our products and services. We may either receive this information from, or share this information with, third parties who are jointly managing or who are assisting us in managing the event. For example, these third parties may include event organizers or co-sponsors, vendors who are managing event registration, online webinar providers, or app providers who allow you to download an app for event scheduling or attendance.
bat365 supports student competitions, both by itself and in collaboration with other organizations. When you participate in a competition, bat365 collects your contact information, the name of your educational institution, and information about your interest or expertise in bat365 products and services. bat365 may receive this information either directly from you, from a team leader on your behalf, or from an organization holding or supporting the competition. bat365 may share this information with an organization holding or supporting the competition.
If you have questions about this Privacy Policy or bat365 privacy practices, contact us at privacy@bat365.
You can also select a web site from the following list
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Europe
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Asia Pacific
- Australia (English)
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- 中国
- 日本Japanese (日本語)
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